{"id":759,"date":"2014-03-17T16:19:27","date_gmt":"2014-03-17T15:19:27","guid":{"rendered":"https:\/\/www.idin.nl\/?page_id=759"},"modified":"2026-05-31T09:41:31","modified_gmt":"2026-05-31T07:41:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.idin.nl\/en\/businesses\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p><span class=\"editor-module\"><\/p>\n<div id=\"faq-list\" class=\"businesses\">\n<ul id=\"subject-businesses\" class=\"subjects list\">\n<li class=\"subject subject-businesses\">\n<h3><a class=\"toggle-questions selected\" href=\"#businesses\"><span><\/span>Businesses<\/a><\/h3>\n<ul class=\"questions list\">\n<li id=\"question-3118\" class=\"question\">\n<h4><a class=\"toggle-answer\" href=\"#what-are-the-benefits-of-idin-for-a-merchant\"><span><\/span>What are the benefits of iDIN for a merchant?<\/a><\/h4>\n<div class=\"answer\">\n<ul>\n<li><strong>Certainty of identity<\/strong><br \/>\nProvides certainty about the identity of your customer<\/li>\n<li><strong>Immediately available and secure<\/strong><br \/>\nImmediately available for use by millions of customers on your website with the reliable and secure login method of their own bank<\/li>\n<li><strong>Increased conversion rates<\/strong><br \/>\nAllows the possibility of offering new online services and makes your customer\u2019s personal data available to you<\/li>\n<li><strong>Protects against fraud<\/strong><br \/>\nProtects your company against identity fraud thanks to the fraud monitoring procedures of banks<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li id=\"question-3119\" class=\"question\">\n<h4><a class=\"toggle-answer\" href=\"#is-idin-really-secure-2\"><span><\/span>Is iDIN really secure?<\/a><\/h4>\n<div class=\"answer\">\n<p>iDIN is based on online banking and uses the same security techniques. This means that iDIN is just as secure as online banking.<\/p>\n<\/div>\n<\/li>\n<li id=\"question-3121\" class=\"question\">\n<h4><a class=\"toggle-answer\" href=\"#what-does-idin-cost-for-organisations\"><span><\/span>What does iDIN cost for organisations?<\/a><\/h4>\n<div class=\"answer\">\n<p>Banks and DISPs are free to determine the costs they charge for iDIN. Each bank has its own pricing policy.<\/p>\n<\/div>\n<\/li>\n<li id=\"question-3122\" class=\"question\">\n<h4><a class=\"toggle-answer\" href=\"#is-there-any-promotional-material-available-for-idin\"><span><\/span>Is there any promotional material available for iDIN?<\/a><\/h4>\n<div class=\"answer\">\n<p>Yes, various logos are available. You may request these via the form provided on the <a href=\"https:\/\/www.idin.nl\/tools-documenten\/\">\u2018Request Documentation\u2019<\/a> page.<\/p>\n<\/div>\n<\/li>\n<li id=\"question-3125\" class=\"question\">\n<h4><a class=\"toggle-answer\" href=\"#i-am-having-difficulties-implementing-idin-what-should-i-do\"><span><\/span>I am having difficulties implementing iDIN. What should I do?<\/a><\/h4>\n<div class=\"answer\">\n<p>You have concluded an iDIN agreement with one of the participating banks or with a Digital Identity Service Provider (DISP). They also provide support for the technical implementation or iDIN-related problems on your website. For technical support, please contact your iDIN contracting party.<\/p>\n<\/div>\n<\/li>\n<li id=\"question-3126\" class=\"question\">\n<h4><a class=\"toggle-answer\" href=\"#what-does-the-name-idin-mean\"><span><\/span>What does the name iDIN mean?<\/a><\/h4>\n<div class=\"answer\">\n<p>The \u2018<strong>iD<\/strong>\u2019 stands for \u2018<strong>iD<\/strong>entification\u2019 and \u2018<strong>IN<\/strong>\u2019 stands for \u2018log<strong>IN<\/strong>\u2019. This is because, with iDIN, you can identify yourself online and use this for logging into websites of businesses and institutions.<\/p>\n<\/div>\n<\/li>\n<li id=\"question-3127\" class=\"question\">\n<h4><a class=\"toggle-answer\" href=\"#does-idin-also-work-on-a-smartphone-or-tablet\"><span><\/span>Does iDIN also work on a smartphone or tablet?<\/a><\/h4>\n<div class=\"answer\">\n<p>iDIN works on all mobile devices that have an internet connection and web browser. To make mobile usage even easier, iDIN participating banks have included iDIN in their mobile banking apps. If a consumer uses iDIN via the app, card readers, SMS-delivered TAN codes and other such systems are unnecessary. Most banks are live with iDIN via their mobile banking apps.<\/p>\n<\/div>\n<\/li>\n<li id=\"question-3128\" class=\"question\">\n<h4><a class=\"toggle-answer\" href=\"#contact\"><span><\/span>Contact<\/a><\/h4>\n<div class=\"answer\">\n<p>I have a question which is not included in the FAQs. How can I contact you? Send us your question via the <a href=\"https:\/\/www.idin.nl\/contact\/\">Contact Form<\/a> and you will receive an answer in your mailbox as soon as possible.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":479,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"landing.php","meta":{"footnotes":""},"class_list":["post-759","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions for businesses | iDIN<\/title>\n<meta name=\"description\" content=\"iDIN secures the identity of your customers. 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